Support

Stuck, puzzled, or found something odd in the guide? Most answers are below. For everything else, write to jain.samvit@gmail.com and a person will reply, usually within two days.

My commissioned volume is taking a while

The bindery usually presses a volume within the hour, often much faster. The press page updates on its own as the stages finish, and the volume lands on your shelf when it is ready. If a commission has been sitting for more than a day, email us with the topic you asked for and we will look at the presses.

Does it work offline?

Yes. Once a volume is on your shelf it is yours, aeroplane mode and all. You only need a connection to sign in, to commission something new, and to let your journal sync.

I missed a day of my journey

Nothing happened, and that is on purpose. There are no streaks in PlayTime. Your journey simply waits at the day you left, and the next chapter is there when you come back.

How does the Clearing count my time?

On iPhone, with your permission, the Screen Time system tells PlayTime roughly how much you used the apps you chose to quiet. The numbers are deliberately coarse, which is why the app says "about". The list of apps you picked never leaves your phone, and you can switch the whole thing off in the Study.

A fact looks wrong

Every spread has a "suggest a fix" link at the bottom. Tell us what looks off and it goes straight to the editors. We would genuinely rather hear about it than not.

How do I delete my account?

Open the Study inside the app and choose Delete my account. If you have already removed the app, this page explains how to ask by email instead.

Sign-in trouble

If a sign-in loop will not let you through, close the app fully, open it again and retry once. Still stuck? Email us with the address you signed up with (never send your password) and we will sort it out.